Automate customerconversations& real business actions
"Sentrup doesn't just answer customers. It gets the job done."
Talk. Understand. Act. Resolve. Connect your knowledge, calendars, CRM, and APIs. Sentrup handles customer conversations across voice and chat, takes verified real business actions, and hands complex situations to your team.
What is Sentrup?
Sentrup is an AI Customer Operations platform that acts as a digital employee across voice and web chat channels. Powered by the unified Sentrup Brain and Verified Action Engine, Sentrup doesn't just reply to FAQs—it checks real-time calendar availability, books and reschedules appointments, processes cancellations, qualifies leads, updates CRMs, and hands off edge cases with complete context.
Built for teams who need
faster support without chaos
Same product, different playbooks: clinics, service teams, and agencies all get a support layer that feels immediate and organized.
AI support your customers actually trust
Trust Is Hard To Earn
One wrong answer can end a client relationship. Sentrup keeps your reputation intact.
Stop Your Chatbot From Lying
Hallucinating AI ruins client trust. It is time for evidence-backed support.
No Hallucinations, Just Facts.
Ground your AI in your own data for total accuracy and client trust.
Trust Every Response.
Every answer is 100% document-backed. Zero guesswork.
Seamless Human Handoff.
When AI isn't enough, conversations route to your team with full context.
How Sentrup Resolves Support Tickets
The support suite
A complete toolset designed for customer support, seamless appointment handling, intelligent knowledge retrieval, and precise escalation control.
Pricing that scales with support volume
Choose standalone Web Chatbot, standalone AI Voice Calling, or the All-in-One Suite.
$0
Start capturing leads and automating simple website support queries.
- ✓100 web conversations
- ✓1 chatbot
- ✓1 knowledge base
- ✓Sentrup branding
$29
For early teams capturing leads and validating AI web support.
- ✓500 web conversations
- ✓3 knowledge bases
- ✓Basic analytics
$99
For businesses handling steady inbound tickets and website bookings.
- ✓3,000 web conversations
- ✓Multiple workflows
- ✓Remove branding
- ✓Advanced analytics
$249
For high-volume web operations requiring team inboxes & CRM sync.
- ✓10,000 web conversations
- ✓Team members & inbox
- ✓CRM integrations
- ✓SLA support
Custom
Custom web solutions for large organizations and specific needs.
- ✓Unlimited seats
- ✓SSO & SAML
- ✓Dedicated support
- ✓Custom integrations
Flexible Web Chat & Voice Overages
On paid plans, you can safely handle traffic spikes with flexible overage options. For Web Chatbots, manually purchase conversation add-on blocks (+500 chats for $5), or enable Auto-pay with safety caps. For AI Voice Calling, extra phone minutes are billed transparently at $0.20/min. You will always be notified when nearing limits.
STOP LOSING LEADS.
START RESOLVING FASTER.
Launch your support widget, train it on your knowledge base, and let your team focus on the conversations that truly need them.
FAQ: support,
safety, and handoff
Common questions about implementing AI support: accuracy, brand voice, escalation protocols, and multi-tenant control.
Try nowYes. You upload your documents and FAQs, and the assistant retrieves answers from that knowledge base instead of replying generically.
The system can escalate to a human agent, preserve the transcript, and hand over the context so the conversation does not restart from zero.
That is one of the main use cases. The platform is built to handle scheduling flows, availability questions, and confirmations.
Yes. The platform is multi-tenant, so each tenant can have separate branding, documents, analytics, and support activity.
AI customer support automation is the use of natural language processing and machine learning models to answer user queries, schedule calendar events, and retrieve documentation from a custom knowledge base automatically.
Vector search indexes your business documents (like PDFs, TXT files, and FAQs) as numerical vector embeddings. When a customer asks a question, the AI retrieves only the most semantically relevant sections and uses them to formulate an accurate answer, preventing hallucinations.
Sentrup provides a lightweight JavaScript widget snippet that can be embedded on any website. You can customize the widget theme, greeting text, and routing rules directly from your dashboard.
No. Sentrup is designed to handle repetitive Tier 1 support questions, booking requests, and information retrieval, which deflects up to 70% of support volume. When a query is complex or high-priority, the system cleanly escalates the conversation to a human support agent with full transcript history.
Turn support
into a growth engine
Faster answers keep customers engaged, reduce operational drag, and stop high-intent leads from dropping out while they wait for a reply.